We all keep bumping into them, don’t we? What’s worse is that we can’t always (or rarely, if ever) speak our mind about them. And yet here we are, stuck with a client that simply doesn’t get it. A client who thinks it’s alright to call you whenever they want and give you an earful, or who never thinks a deal is fair and is convinced that everybody, including you, is out to get them.
Don’t lose heart. If you are new to realty brace yourself to come across some real characters. It can even be fun, if you take it all in the right spirit. Good realty is all about management – time management, resource management, and people management. People being the clients you deal with, the other realtors, their clients, your sources, contacts, etc. It’s all about relationships.
A lot goes around by the word of mouth in this field, so it’s more than worth your time polishing your communication and people skills. Your credibility with fellow realtors, glowing reviews from previous clients, and your charming and professional conduct will take you far. You will get into disagreements all the time. But your test as a realtor is how you handle these conflicts.
There are two sides to every story. It may well be that your client is impossible; it may also be the case that you don’t know how to handle them. Read on to find out what to do when you are faced with “difficult” clients and not lose your perspective in the process.
Recent Comments