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Build a relationship with clients and prospects via your newsletter—but first you must get them to opt in. By Anna Yeaman
Three out of four leads won't buy from you
within the first six months. E-mail marketing allows you to nurture
those prospects until they're ready. To have a shot at building that
relationship, you need to encourage them to opt in.
So how can you start or grow an e-mail subscriber list? Here are 28 strategies my clients and I have used:
1. Transactional e-mails. Make
the most of your transactional e-mails by adding an e-mail sign-up
link. In a survey by Datran Media of 2,000 marketers, 63 percent said
they plan on integrating marketing messages into transactional e-mails this year.
2.Tradeshows/networking events. Make
a note on business cards of contacts that have chosen to be added to
your e-mail list. Try sending a follow-up e-mail to new contacts, and
mention your newsletter as a way to keep in touch. Also, try having a
raffle/contest at your next show. Not only will it drive traffic to
your booth, but it's an opportunity to collect e-mail addresses from
anyone entering. Let entrants know they will be added to your
newsletter list.
3. Viral marketing. Run a “Forward to a Friend Contest” in your e-mail newsletter. If readers use the Forward link, they’re entered to win a prize.
4. Subject line. Try adding “Pls. Forward” to the end of your newsletter subject line.
5. E-mail signature. Include a “Join Our E-mail
List” link at the bottom of your e-mail signature—and your staff’s. Try
to make the language more compelling!
6. Customer support. Have your customer-support staff request e-mail addresses. Familiarize them with your newsletter content.
7. Squeeze page. Create a Web page that “squeezes”
contact info out of a visitor. Use a free download or more information
about your services as a lure.
8. Web site. Have a sign-up box on every page of your Web site. Each is a potential landing page.
9. Show list. Sometimes tradeshow organizers will
provide a list of attendees’ e-mail addresses. Send out a newsletter a
few days before the show introducing your company. One client of mine
always includes a link to set up an appointment and a download of her
latest jewelry collection.
10. Competition/contest. Offer a contest to win a
voucher or gift certificates for your products or services. Promote
your contest in magazines, at tradeshows, and on your Web site. One of
my clients grew their list by thousands by running a contest in Woman’s World magazine to win a $500 gift voucher for their store.
11. Cash register. Ask your customers to provide
you with their e-mail address when they go to the cash register. Be
sure to set expectations around frequency.
12. Sign-up slips. Leave sign-up slips around your store, such as in the changing rooms, and include them with purchases.
13. Customer events. Hold events where you push
e-mail sign-up. A lot of retailers hold in-store parties around
Christmas. Think of holidays that appeal to your customer base, or just
make one up, a la “Girls’ Night Out.”
14. Pop-up/ pop-over. Use a pop-up box or pop-over on your Web site. Spiegel has a Java-based pop-over sign-up form; GQ has a pop-up box on exit. I know, some of us hate pop-up boxes, but they are effective.
15. Business card. The back of your business card
is a great place to promote your newsletter, i.e. “Stay in touch via
our monthly TechTips newsletter.”
16. Cross-promotion. Team up with complementary
businesses. Try not to hijack each other’s newsletter; introduce
yourself gradually to your partner’s readers. Make sure you design your
creative to fit in with theirs. Have you noticed how Daily Candy
cross-promotes, using its own artwork and copywriter for its dedicated
e-mails? It’s not so jarring and feels less like spam.
17. Business associations. Contact your association
for its membership roster. There are thousands of associations and
trade organizations. Many provide their list to members for free. Send
colleagues an incentive to sign up for your newsletter.
18. Articles. Write an article (like this one!) and
publish it for free in other newsletters and on Web sites. Add the
line, “Want to receive more articles like this? Click here.”
19. Online sign-up page. Subscribers like to know what they’re getting into. Your sign-up page needs to sell your newsletter. Include:
• A clear outline of the type of content your newsletter covers
• Explain the benefits of receiving your newsletter
• Testimonials from current subscribers
• A link to your privacy statement
• A sample of past issues
• Set the right expectations by stating your frequency
20. #1 subscriber turn-off. Long subscription
forms. Keep your subscription process simple, requiring name and e-mail
address only. If you ask for a postal code, tell them why you need it.
(To send information about local stores, for instance.) You can always
survey subscribers later for additional information.
21. Reprint your newsletter content. Let others
reprint your newsletter/blog articles. You gather links back to your
site and new readers. Just ask that they add your contact
information/link details.
22. Direct mail list. Chances are you already have a mailing list. Send out a postcard with an incentive to sign up for your e-mail newsletter.
23. Checkbox on all your forms. Wherever you have a
form on your Web site (and off), add a checkbox or extra entry where
contacts can sign up for your newsletter. Never force someone to
deselect a checkbox; leave them empty by default.
24. Bills, receipts, and invoices. I read recently
how a restaurant successfully grew its e-mail list by attaching cards
to each bill. One of my clients adds stickers to invoices and store
receipts encouraging customers to sign up.
25. Online video. Promote your newsletter in your
online videos. Do this early on; most Web videos do not get viewed all
the way through. If posting on YouTube, remember to add your URL to the
title.
26. Start a blog. A nice side effect of starting my
Style Campaign blog is that my newsletter subscription list has grown
dramatically. Blogs increase your site traffic and allow the reader to
get a taste of your newsletter content. Be sure to add a newsletter
sign-up link on your blog sidebar so it can be accessible at all times.
27. Comment on blogs. No time to start a blog? You
can still comment and get involved in discussions on other sites. Often
your name will be linked back to your Web site, which can generate
newsletter subscriptions.
28. Relevant, timely, targeted content. Don’t put
all your focus on growing your e-mail list. It’s about quality, not
quantity. You need to retain the subscribers you already have. Sending
straight promotional e-mails month after month does not cut it anymore.
Put extra effort into making your content useful. Look at magazine
articles in your field for ideas. Try soliciting reader feedback as
much as possible. Feature a Q&A, contests, and photos, or ask for
reader stories and reviews. E-mail is a club, connecting you to your
most loyal customers. Don’t mess up by focusing on short-term sales. By
producing quality content, you will be rewarded with a high return on
your investment and happy, repeat customers.
Anna Yeaman runs Style Campaign, an L.A.-based e-mail marketing boutique.
Ladies Who Launch is asking you … have any more ideas on
growing an e-mail list? Share them with us in the Comments section
below!
Article posted on http://pinkmagazine.com/small_business/technology/lwl_grow_email.html